Credit notes
Demo School approved a KES 1,000 reduction in an activity charge that has already been invoiced. A credit note records that reduction against the original invoice. Editing the issued invoice would remove the evidence of what the family was first charged.
On this page
Before you beginSelect the source invoiceReview and issue the creditCheck what changedContinue withBefore you begin
- Identify the issued source invoice and the lines being corrected.
- Confirm the authorized amount and retain the approval or reference.
- For returned stock, start with the linked sales-return workflow so the physical return and financial credit remain connected.
Select the source invoice
- Open Accounting > Invoicing > Credit notes and select Create credit note.
- Choose the source invoice from the picker. Check the customer, invoice number, issue date and amount available.
Review and issue the credit
A fully credited line cannot be credited again. If tax preview is unavailable, resolve the error before issuing.
- Set the credit date. It cannot precede the invoice date and must be valid for posting.
- Select the invoice lines and enter the amount to credit on each. Stay within the remaining creditable amount.
- Review the calculated tax adjustment and total. Add a reason or reference even where it is optional.
- Issue the credit only after review: this action posts an immutable accounting adjustment.
Check what changed
The original invoice remains intact. The credit note supplies the correction and affects the customer’s receivable or available credit according to existing settlement. A credit note does not prove that money was refunded. Use the customer-credit settlement workflow for an allocation or a recorded refund.